Customer Relationship Management (CRM) encompasses a wide range of solutions including contact management, sales force automation, forecasting, sales order processing, customer services and maintenance systems. CRM systems are often initially stand-alone, before being integrated with other applications around the business such as the ERP/Finance system or the web site. IMRIEL uses Salesforce.com, Microsoft, Oracle and Open Source to select the correct system for your organisation, depending on where you are now, where you want to be and your current investment in systems and processes. IMRIEL’s key strength in the CRM arena is solid understanding of business processes. This means complex IT systems are avoided at all costs. IMRIEL’s team has been implementing and using CRM since 1995 – when the term ‘CRM’ had yet to be invented. • Sales Force Automation (Contact Management, Forecasting, SOP)
• Commission Plans
• Marketing (Campaign Management, List Management,
• Partner Management (Vendor Management)
• Timesheets and Expenses
• Service Desk (Help Desk, SLA Management, Issue Management, ITIL)
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Contact us now - we can give you an indicative cost within a few days (possibly hours), as we have a full implementation estimating model as well as implementation packages.
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